Cancellation, Return & Refund Policy
Clear, transparent, and fair shopping policies for Zopxy (zopxy.com)
1. Order Cancellation Policy
- Pre-Dispatch Cancellation: You can cancel your order directly from your order dashboard anytime before it is packed and dispatched for delivery.
- Post-Dispatch: Once an order has been assigned to our delivery executive or courier partner and dispatched, real-time cancellation cannot be processed. You may decline delivery at your doorstep if applicable.
- Automated Cancellations: Zopxy reserves the right to cancel orders due to non-serviceable locations, unverified payment errors, or unexpected inventory depletion. In such scenarios, an instant 100% refund is initiated.
2. Return & Replacement Eligibility
We accept returns and replacements under the following verified conditions:
- Damaged, Defective, or Wrong Product: If you receive an item that is damaged, defective, expired, or different from what was ordered, raise a ticket or email us within 48 hours of delivery.
- Original Condition: The item must be unused, in its original packaging with tags intact, and accompanied by the invoice or proof of purchase.
- Non-Returnable Items: Perishable grocery items, hygiene products, or customized items cannot be returned once delivered in intact condition.
3. Refund Modes & Timelines
Once a cancellation or return is verified and approved:
- Wallet Refunds: If the order was paid via Zopxy Wallet, the refunded balance is credited back to your Zopxy Wallet instantly (within 1 hour).
- Online Payment (UPI / Cards / Netbanking): Online payments made via Razorpay or gateways will be refunded directly to the original source bank account within 5 to 7 working days according to standard banking settlement rules.
- Cash on Delivery (COD): For returned COD orders, refunds are credited directly to your Zopxy Wallet or transferred to your bank account via verified UPI/NEFT upon request.
4. Important Notice on Identity & Third-Party Platforms
Zopxy (zopxy.com) is an independent, legally registered online retail and e-commerce shopping platform. Zopxy has no association, partnership, or affiliation with any defunct or third-party entities. All transactions occur strictly inside our official secure website.
Customer Care & Dispute Resolution
Platform Name: Zopxy (zopxy.com)
Support Email: zzopxy@gmail.com
Support Desk: Available Mon - Sat, 10:00 AM - 07:00 PM IST
Raise a Ticket: Support Ticket Center