Cancellation, Return & Refund Policy
Transparent operational standards for zopxy.com
1. Order Cancellation Guidelines
At Zopxy (accessible via https://zopxy.com), cancellation requests are governed strictly by the following parameters:
- Pre-Dispatch Cancellation Window: Orders can be cancelled directly through the customer dashboard while they remain in "Placed" or "Pending" status prior to warehouse packing or handover to delivery partners.
- Logistics Lock (Post-Dispatch): Once an order is updated to "Dispatched" or assigned to an active delivery executive for transit, online cancellations cannot be processed to protect transit inventory.
- Cash on Delivery (COD) Cancellations: Eligible pre-dispatch cancellations for COD orders are closed instantly without any cancellation fees.
2. Refund Modes & Settlement Timelines
When an order is successfully cancelled or an eligible return is approved, refunds are settled according to the original payment method:
- Zopxy Wallet Purchases: If an order was paid in full or partially using your Zopxy Wallet, the deducted amount is credited instantly back to your Zopxy Wallet balance upon cancellation.
- Payment Gateway (Razorpay - UPI / Cards / Netbanking): Online prepaid transactions are initiated back to the original source bank/card within 24 to 48 working hours. Depending on your issuing bank, final credit settlement typically reflects within 3 to 5 business days.
- Immutable Ledger: All refund transactions generate a traceable entry in your account's Wallet History, ensuring complete auditability.
3. Returns & Replacements Policy
To guarantee product quality and hygiene across our quick-commerce delivery network:
- Perishable & Daily Essentials: Fresh groceries, food products, and personal hygiene essentials are strictly non-returnable once the package seal has been opened or delivery confirmed, except in cases of verified transit damage.
- Transit Damage or Missing Items: If a product is delivered physically damaged, defective, or incorrect, you must report the issue within 24 hours of delivery through the Customer Support Helpdesk along with photographic proof of the packaging and item.
- Packaging Requirements: Return pickups require items to be unused, undamaged, and retained in their original manufacturer packaging, accompanied by brand tags and tax invoices.
4. Warranty & Brand Terms
Zopxy facilitates retail distribution across lifestyle, fashion, groceries, and electronics. Any extended manufacturer warranty accompanying branded electronics or appliances is supported directly by the respective manufacturer's authorized service network across India.
Merchant & Support Contact Details
Platform: Zopxy Online Store
Operating Region: Hazratganj, Lucknow, Uttar Pradesh, India
Official Web Domain: https://zopxy.com
Customer Support Email: zzopxy@gmail.com
Support Ticket Desk: 24x7 Customer Helpdesk